VAC Member Services

ClubDB FAQ

 

What do I need an account for?

With an account, you are able to login and manage your memberships. This makes it much easier to update you details (e.g. address, email, telephone number, photograph, etc) and create new, or renew memberships.

How do I get an account?

If you are already a VAC member, you would have been sent your login details through the post, along with a membership renewal form. We provide both of these as some members may find that renewing online is not an option for them.

How do I log in to my account?

Once you’ve got your login details, you can proceed to the specified login page and enter your Member ID. Once logged in, we advise members to check and enter any changes required e.g. email address. This will ensure we have accurate details on file and that any correspondence will not be sent to the incorrect address.

Why do you need my E-Mail Address?

This allows us to contact you quickly via E-News for any urgent developments or news within the VAC plus allows you to sign up to the VAC Forum. E-mail addresses can also be used instead of member ID to log-in to your ClubDB account.

Why do you need my phone numbers?

A home number would be helpful in the event of an emergency or lost property. We aim to use mobiles to broadcast by text any URGENT notices of a critical nature, for example, the sudden closure of a popular water.

How do I renew my membership?

To renew your membership, you’ll need to log in to your online member account. Once logged in go to the ‘New Membership’ page. Each membership is treated as being valid for a single year, so when it comes to your renewal, it is actually setup as a completely new membership.  Think of it like your driving licence (your member ID) and the car(s) you own (your memberships).

Once you’re on the new membership page, you’ll first be asked to select the year you are purchasing for. This option is given as sometimes membership years may overlap or you may wish to purchase your renewal before the new membership year starts. After you’ve selected your membership year, press the ‘Next’ button to proceed.

You’ll now be asked to select your membership type. On the right hand side of each membership type, you’ll see the price of the membership, and a button. To select a membership, you need to click that button. Further down the page you can choose any optional extras to purchase. Again, you will find a box on the right of each item; just click the box to add an extra onto your membership.

Finally you will be asked to review your new membership. If you do notice anything being incorrect, you can now press the back button at the bottom of the page to make any amendments. If you know the details are correct, you may press the ‘Next’ button again.

A printer friendly page will now be displayed, you will need to print off this page and send it to us with your payment. If you opted to send in your photograph, you will need to include 2 passport-sized photos with the printed confirmation when you send them in.

 * * Note that you need to set 'print-to-fit' to ensure that the right hand columns are not omitted. On some older systems you may find it necessary to print in Landscape mode if Print to Fit is not available. * *

What happens if I lose my login details?

If you have lost your login details, please email subs@verulam-angling.co.uk and we’ll reset your details. If you entered an email address in your profile, you can click the ‘Forgot Password’ link on the login page and a new password will be emailed to you.

Your reset password will typically be in the form of the first three initials of your surname plus your post code e.g. smial32te. You can then login in and change it to anything you prefer.

Why do you need my passport style photo?

These are now printed directly onto your membership card each season and makes it easier and more secure for our bailiffs when checking tickets. Sadly, as we get older, it becomes necessary to update our photos so this system makes that easier and cheaper and avoids having to produce and distribute separate ID cards.

What kind of photo do I need to upload?

Our system supports all major photo types including:

·         JPEG / JPG

·         PNG

·         GIF

We suggest you resize any photo to less than 100kb although larger sizes should work. Some members are experiencing problems uploading photos. If this affects you ensure that the file name has no spaces. If it will still not upload simply email it to subs@verulam-angling.co.uk with your name and member ID and the Member Services team will add it to your profile for you.

What if my photograph isn’t one of the supported formats?

If your photograph is not a supported format, you have 2 options:

1.       Send in 2 passport-sized photographs and we’ll add your photo to the system for you (note: you MUST write your member ID on the back of both photographs!)

2.       Re-save the photograph as a valid format. You can use an online image converter such as http://www.go2convert.com

Prices are missing when I print my form

If your browser doesn't support 'print to fit' then the prices on the right hand column may be missed off. IE6 users will see this. The easy answer is to set printing for Landscape and print across two pages.

I have a question not answered here, who do I contact?

As more questions are asked, our FAQ will be expanded. If you do have a question not answered above, you can email subs@verulam-angling.co.uk and we’ll get back to you as soon as possible. For commercial enquiries related directly with the membership system, you can email the developers at contact@rikemedia.com

May 2014